Embedded Files
Managing Expectations
Managing Expectations
Purpose: Increase the number of customer enquiries that are converted to profitable sales, through improved management of customer expectations.
Approach: Interactive learning in which learners seek to make the most effective decisions for various scenarios throughout the sales and delivery process.
Tools: Articulate Storyline.
Design Process
Design Process
High-Level Design
Storyboard
Prototype
Following the initial analysis that determined the approach, the design phase consisted of 3 key milestones:
An initial design was created in Miro that defined the branching logic.
A detailed design was documented via a storyboard created in PowerPoint.
An initial prototype was then created in Articulate Storyline that was further elaborated following review and feedback.
Other Projects
Other Projects
Project Tracking
Project Tracking
Purpose: Improve project profitability through improved understanding and application of forecasting and tracking practices.
Approach: Narrated, interactive training that covers the principles of cost tracking and forecasting.
Tools: Adobe Captivate.
Support and Transformation
Support and Transformation
Purpose: This short video describes various ways in which different approaches were applied to support learning needs in support of a global corporation's Project Management capability. All solutions were required to be built using existing non-specialist tools.
Approach: Various. Microlearning, Progressive Differentiation, Experiential, Multi-method.
Tools: SharePoint, PowerPoint, Excel.
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